If you don't like the product, you have 14 days to return it. A return guide will be slipped into each package with all the necessary explanations. Alternatively you can go through your customer account. If you need to change the size, no problem. Return your product and we’ll do it within a few days, all at our expense.
Once we’ve received the piece(s), we either make an exchange or a refund. It's up to you.
For the UK, Germany, Spain and Italy shipping costs are 9€ (euros) per product purchased on pre-order, and 9€ (euros) per order of products in stock.
Shipping costs outside Europe are automatically calculated according to the weight and the destination.
When a product is offered through pre-order, it is not yet produced. So we need a certain amount of time to produce it. The estimated delivery date is included in the product information and your order confirmation email. We do everything we can to ship it to you as soon as possible. This can take a few weeks, and sometimes several months depending on the product and how soon you placed your order.
Once the package is shipped by courier service, the expected delivery time is 3-5 days for the UK and up to 11 days for countries outside the EU.
You’ll receive an email and SMS notification once your order has been sent. The email also allows you to track the progress of your delivery which should hopefully make signing for it a little easier.
If you were not in at the time of delivery, the courier service should have left a "calling card". This should let you know when the courier will attempt redelivery or where they have left the package.
As couriers don’t always leave calling cards, we recommend that you track the status of your delivery via the link mentioned above.
If your package is marked "delivered" but you have not received it, please check with your caretaker or neighbours to see if they have signed for it on your behalf.
If your package is marked "returned to sender", please contact our customer service.